Aoawo Naruto Resort Terms and Conditions

Revised April 03, 2025

Scope of Application

Article 1:

1. Accommodation contracts and related agreements concluded by the hotel with guests shall be in accordance with the provisions of these general terms and conditions

The accommodation contract and related agreements shall be in accordance with the provisions of these general terms and conditions

1. The accommodation contract and related agreements entered into by this hotel with the guest shall be in accordance with the provisions of these general terms and conditions, and any matters not provided for in these general terms and conditions shall be subject to the provisions of laws and regulations, etc.

Matters not provided for in these Terms and Conditions shall be governed by laws and regulations, etc., or generally established customs.

2. In the event that the Hotel accepts a special agreement to the extent that it does not contravene laws, ordinances, and custom, it shall, notwithstanding the provisions of the preceding paragraph,

be bound by such special agreement.

2. If the Hotel agrees to a special agreement that is not contrary to law and custom, such special agreement shall prevail notwithstanding the provisions of the preceding paragraph.

In the event that the hotel accepts a special agreement that is not in violation of laws, ordinances and customs, such special agreement shall prevail notwithstanding the preceding paragraph.

Application for accommodation contract

Article 2:

1. A person wishing to apply for a contract of accommodation at this hotel shall provide the following information to this hotel

1) Name of the guest

2) Date of stay and estimated time of arrival

3) Room charge (in principle, based on the basic room charge in Appendix 1)

4) Other items deemed necessary by the hotel

2. In the event that a guest requests to continue his/her stay beyond the date of stay stipulated in item 2 of the preceding paragraph during his/her stay

, the hotel will notify the guest of such request to the effect that the guest's stay will be extended beyond the date of stay.

When a guest makes such a request during his/her stay,

this hotel will treat it as if he/she had made a new application for a contract of stay

The hotel will treat it as if a new accommodation contract had been made at the time such a request is made

In the event that a new accommodation contract has been concluded

Establishment of accommodation contract

Article 3:

1. The accommodation contract shall be concluded when this hotel accepts the application as stipulated in the preceding article.

However, this shall not apply when this hotel proves that it has not given its consent.

2. When a contract of accommodation has been concluded pursuant to the provisions of the preceding paragraph, the basic room charge for the period of stay (3 days if the period exceeds 3 days

2. When a contract of accommodation has been concluded pursuant to the preceding paragraph, an application fee determined by this hotel within the limit of the basic accommodation charge for the period of stay (3 days

if exceeding 3 days) shall be paid by the date

By the date specified by the hotel

, the guest shall pay the application fee determined by the hotel.

3. In the event that this hotel provides incorrect room rates on its Internet site or by telephone, the hotel will not be liable for any damages caused by such incorrect rates.

In the event that this hotel has presented an incorrect room charge on the Internet site or by telephone, and you have applied for a room contract based on said room charge, and this hotel

In the event that the hotel accepts the said rate, and the said rate is significantly lower than the rates for the preceding and following dates

, the hotel will not accept the said rate.

In the event that the rate is significantly lower than the rates for the preceding and following dates,

the Hotel

will provide a "limited," "special," or "promotional" reason for the lower rate

Unless there is any indication or information that the rate is "limited," "special," or "promotional"

, the accommodation contract

will be void because it is an acceptance based on a miscomprehension under the Civil Code.

Without any indication or notice, the accommodation contract

will be null and void, and you will be notified of this as soon as possible.

4. The deposit shall first be applied to the room charge ultimately payable by the guest, and shall not be refunded unless the provisions of Article 6 and Article 1

8 are applied.

In the event that the provisions of Article 8 apply, the deposit shall be applied in the order of penalty followed by compensation,

and the balance, if any, shall be applied to the final room charge payable by the guest.

The balance, if any, will be returned upon payment of the fee in accordance with Article 12.

5. If the application fee stipulated in paragraph 2 is not paid by the date specified by the hotel in accordance with the same paragraph,

the remaining amount, if any, will be returned upon payment of the room charge in accordance with Article 12.

5. In the event that the application fee stipulated in paragraph 2 is not paid by the date designated by this hotel pursuant to the provisions of said paragraph, the accommodation contract shall cease to be effective. However, in specifying the date

for the payment of the application fee, the hotel will not be liable for any loss or damage incurred.

Only in the event that this hotel has notified the guest to that effect when specifying the

date

for payment of the application fee, the contract of accommodation shall cease to be effective.

The payment of the deposit is not required.

Special provisions not requiring payment of the application fee

Article 4:

1. Notwithstanding the provisions of paragraph 2 of the preceding article, this hotel shall not require the payment of the application fee

after the conclusion of the contract.

1. Notwithstanding the provisions of paragraph 2 of the preceding article, the Hotel may accept a special agreement whereby the payment of the application fee as set forth in the preceding paragraph

is not required after the contract is concluded.

2. In the event that this hotel does not require payment of the application fee as stipulated in

paragraph 2 of the preceding article

when accepting an application for an accommodation contract, and in the event that this hotel does not require payment of the application fee as stipulated in

paragraph 2 of the preceding article

In the event that this hotel does not request payment of the deposit in accordance with paragraph 2 of the preceding article upon acceptance of the accommodation contract, or does not specify the date by which said deposit is to be paid, it shall be deemed to have complied with the covenant

In the event that the hotel does not request payment of the application fee in

paragraph 2 of the preceding article

and does not specify the date for payment of said application fee, the hotel shall be deemed to have complied with the covenant

Infection prevention measures at the facility

Request for cooperation in infection control measures at the facility

Article 4-2:

The hotel shall request those who intend to stay at the hotel to comply with the Ryokan Business Law (Law No. 138 of 1948)

Article 4-2:

The hotel will not accept any requests for cooperation in infection prevention measures at the facility.

The Hotel may request cooperation in accordance with the provisions of Article 4-2, Paragraph 1.

Refusal to enter into an accommodation contract

Article 5:

The Hotel may refuse to enter into an accommodation contract in the following cases.

However, this paragraph shall not apply to cases other than those listed in Article 5 of the Ryokan Business Law in which this hotel may refuse

to accommodate guests.

However, this paragraph does not mean that the Hotel may refuse to accommodate guests in cases other than those listed in Article 5 of the Ryokan Business Law.

1. When the application for accommodation is not in accordance with these General Terms and Conditions.

2. When there is no room available due to full occupancy.

3. When there is a risk that the person who intends to stay at the hotel may act contrary to the provisions of laws and regulations, public order, or good morals in connection with the stay

When it is recognized that the person who intends to stay is likely to commit an act contrary to the provisions of laws and regulations, public order or good morals in connection with the stay.

4. When it is recognized that the person who intends to stay falls under any of the following items (a) through (c).

a. When it is deemed that the person who intends to stay falls under item 2

of Article 2 of the Act on Prevention, etc. of Unjust Acts by Organized Crime Groups (Act No. 77 of 1991).

By the Boryokudan group stipulated in Article 2, item 2 of the Act on Prevention of Unjust Acts by Organized Crime Groups (Act No. 77 of 1991) (hereinafter referred to as "Boryokudan")

Boryokudan as defined in Article 2, item 2 (hereinafter referred to as "Boryokudan"), Article 2, item 6 of the same article

Boryokudan (Boryokudan), Boryokudan quasi-organized crime syndicates, or Boryokudan-quasi organized crime syndicates.

Boryokudan members (hereinafter referred to as "Boryokudan-in"), quasi-Boryokudan members or Boryokudan-related

Any other anti-social forces

(b) When a Boryokudan or Boryokudan-involved person is a juridical person or other organization whose business activities are controlled by Boryokudan or Boryokudan-involved persons

5. When a person who intends to stay at the hotel has said or done something that causes significant inconvenience to other guests

6. When a person who intends to stay at the inn is a patient, etc.

, of a specified infectious disease prescribed in Article 4-2, Paragraph 1, Item 2 of the Ryokan Business Law.

6. When the person who intends to stay is a patient, etc. of a specified infectious disease, etc. (hereinafter referred to as "patient, etc. of a specified infectious disease") as defined in Article 4-2, Paragraph 1, Item 2 of the Inn Business Act.

7. When a violent act of demand is committed or a burden exceeding a reasonable range is demanded

with regard to accommodation (

When a violent act of demand is committed or a burden exceeding a reasonable range is demanded

When a person who intends to stay at the accommodation is subjected to an act of violent demand or is asked to bear a burden that exceeds a reasonable range

When a person who intends to stay at a hotel is

discriminated against on the basis of disabilityExcept in cases where the removal of social barriers is requested pursuant to the provisions of Article 7, Paragraph 2 or Article 8, Paragraph 2 of the Act on the Elimination of Discrimination against Persons with Disabilities (Act No. 65 of 1993).

The provisions of Article 7, paragraph 2 or

Article 8, paragraph 2 of the Act on the Elimination of All Forms of Discrimination against Persons with Disabilities shall apply.

8. If the person who intends to stay at the hotel requests the hotel to provide accommodation services to other guests

due to the excessive burden involved in the implementation of such services, the hotel shall provide such services to the person who intends to stay at the hotel.

A request that is likely to seriously impede the provision of accommodation-related services to guests

When the person who intends to stay at the hotel has repeatedly made the demands specified in

Article 5-6 of the Enforcement Regulations of the Inns and Hotels Law

9. When the hotel is unable to accommodate guests due to natural disasters, malfunction of facilities, or other unavoidable reasons.

10.

10. When a guest has made slanderous or defamatory remarks or actions toward the hotel or a specific individual or group

When a guest has made a false statement or made a false accusation against the hotel or a specific individual or group

In the case that the guest has made a false statement

or spread on social networking sites or websites.

11.

11. When it falls under the case specified in Article 12 of the Tokushima Prefecture Ryokan Business Law.

(Note) The reasons specified in the ordinance under Article 12 of the above law shall be as listed in the following items.

a. When a person who intends to stay at the hotel is intoxicated or behaves extremely abnormally and causes trouble to other guests

When it is recognized that there is a likelihood that the person who intends to stay at the hotel will be intoxicated or will cause trouble to other guests

b. When a person who intends to stay in the room is extremely unclean in body or clothes, etc., and is likely to cause

disturbance to other guests.

When it is recognized that there is a risk that the person who intends to stay in the room may cause confusion to other guests because his/her body or clothes are extremely unclean.

Refusal to conclude an accommodation contract

Explanation of refusal to enter into an accommodation contract

Article 5-2:

The person who intends to stay at the hotel may refuse to enter into a contract of accommodation with the hotel in accordance with the preceding article

In the event that this hotel refuses to enter into a contract of accommodation in accordance with the preceding article, the person wishing to stay may request an explanation of the reasons for such refusal.

The guest has the right to cancel the contract.

Right of the guest to cancel the contract

Article 6:

1. The guest may cancel the accommodation contract by notifying the hotel.

2. In the event that the guest cancels the accommodation contract, in whole or in part, for reasons attributable to the guest, this hotel shall not be liable for any damage caused by such cancellation.

In the event that the guest cancels the accommodation contract in whole or in part due to reasons attributable to the guest (in the event that this hotel specifies the due date for payment of the deposit and requests payment of the deposit pursuant to Article 3, paragraph 2)

In the event of cancellation of the accommodation contract in whole or in part for reasons that require the guest to return

(except when the guest cancels the accommodation contract prior to such payment)

The hotel will charge a penalty fee in accordance with the provisions of

Appendix 2

In the event that the guest cancels the contract of stay, the hotel will charge a penalty fee in accordance with the provisions of

Article 4, Paragraph 1

In the event that this hotel accepts the special contract stipulated in Article 4, Paragraph 1, the hotel will notify the guest of its obligation to pay the penalty when the guest cancels the accommodation contract

Only when this hotel

has notified the guest of the obligation to pay a penalty when the guest cancels the accommodation contract.

3. This hotel will not accept a cancellation of the accommodation contract by the guest without prior notice until 8:00 p.m. on the day of the stay (or until the estimated time of arrival has been clearly indicated in advance)

If the guest does not arrive at the hotel by 8:00 p.m. on the day of the stay (or 2 hours after the prearranged time of arrival, if such time has been clearly indicated) without prior notice, the hotel will not accept the guest.

If the guest does not arrive at the hotel by 8:00 p.m. on the day of the stay (or two hours after the time of arrival if the time of arrival is specified in advance)

If the guest has not arrived at the hotel at the time specified (2 hours after the time), the contract of stay may be deemed cancelled by the guest.

4. In the event that the accommodation contract is deemed to have been cancelled pursuant to the provisions of the preceding paragraph, if the guest has not arrived at the hotel without making such contact

, the hotel may treat the accommodation contract as cancelled by the guest.

In the event that the guest has failed to contact the hotel, the hotel will not be liable for any damage caused by the non-arrival or delay of public transportation such as trains and airplanes,

any other damage caused by the guest.

When the guest proves that the non-arrival or delay was due to reasons beyond the guest's control, the penalty fee in

Clause 2

will be charged.

No penalty fee will be charged in accordance with paragraph 2

The Hotel's right to terminate the contract

Article 7:

1. This hotel may cancel the accommodation contract in the following cases.

However, this paragraph does not apply to cases other than those listed in Article 5 of the Ryokan Business Law, in which this hotel refuses to accommodate guests

However, this paragraph does not mean that the Hotel may refuse accommodation in cases other than those listed in Article 5 of the Ryokan Business Law

1) When a guest is likely to commit an act in connection with his/her stay that is contrary to the provisions of laws and regulations, public order or good morals

When it is recognized that the guest is likely to commit an act contrary to the provisions of laws and regulations, public order or good morals in connection with the stay, or when it is recognized that the guest has committed such an act.

2) When it is recognized that the person who intends to stay falls under any of the following items (a) through (c).

a. Boryokudan (organized crime groups), boryokudan members, quasi-constituents of boryokudan, or persons related to boryokudan, or other antisocial forces

(b) When it is a juridical person or other organization whose business activities are controlled by a crime syndicate or a member of a crime syndicate

3) When a guest causes significant inconvenience to other guests.

4) When a guest is a specific person.

4) When a guest is a patient of a specified infectious disease, etc.

5) When a guest is violent or abusive in relation to his/her stay.

5) When a violent act of demand is committed or a burden exceeding a reasonable range is demanded in relation to the accommodation

When the guest has been subjected to an act of violent demand or asked to bear a burden exceeding a reasonable range in relation to the accommodation

(except when the guest requests the removal of social barriers pursuant to Article 7, paragraph 2 or Article 8, paragraph 2 of the Act on Elimination of Discrimination against Persons with Disabilities).

6) When a guest requests that the hotel remove a social barrier that is an excessive burden to carry out and that relates to another guest

Any request made by a guest to the hotel as a request that is likely to significantly impede the provision of services related to the stay at an inn

When a guest repeatedly makes the request specified in

Article 5-6 of the Business Law Construction Regulations

7) When the inn is unable to accommodate guests due to reasons beyond its control, such as natural disasters.

8）When a guest has said or done something slanderous or libelous about the hotel, a specific individual or group

In the event that a guest has made defamatory or libelous statements about the hotel or a specific individual or group, or has spread such statements on social networking sites or websites.

9) When the case falls under the provisions of Article 12 of the Tokushima Prefecture Ryokan Business Law.

(Note) The reasons specified in the ordinance under Article 12 of the above law shall be as listed in the following items.

(a) When it is recognized that the person who intends to stay is intoxicated or acting extremely abnormally and causing trouble to other guests

When it is recognized that the person who intends to stay may cause trouble to other guests

b. When a person who intends to stay in the room is extremely unclean in body or clothes, etc., and is likely to cause trouble to other guests

b) When it is recognized that the person who intends to stay is likely to cause inconvenience to other guests

10) When a person does not comply with the prohibitions in the rules of use established by the hotel.

11) When you do not follow the rules and regulations of the hotel.

11）Forbidden items in the rules of use (such as smoking in the bedroom, tampering with fire fighting equipment, etc., and other items determined by the hotel

11) When a guest does not comply with the prohibitions in the rules of use (limited to those necessary for fire prevention) as stipulated by the hotel.

When a guest fails to comply with the prohibited items in the rules of use (limited to those necessary for fire prevention).

2. When this hotel has cancelled the accommodation contract based on the provisions of the preceding paragraph, if the guest has not yet received the accommodation services, etc. that have been provided

2. When this hotel cancels the accommodation contract pursuant to the preceding paragraph, no charge will be made for accommodation services that the guest has not yet received. In addition, if there is a deposit received in advance, the hotel will not charge a fee for accommodation services that have not yet been provided to the guest.

If there is a deposit received in advance, the amount will be refunded after deducting the amount of services used.

If there is a deposit received in advance, the amount will be refunded minus the amount of services used.

Explanation of cancellation of accommodation contract

Article 7-2:

In the event that this hotel cancels the accommodation contract in accordance with the preceding article,

the guest shall request this hotel to explain the reason for such cancellation.

The guest may demand that this hotel explain the reason for such cancellation.

Registration of stay

Article 8:

1. The guest shall register the following items at the front desk of this hotel on the day of his/her stay

1) Guest's name, address and contact information

2) Nationality and passport number in the case of a foreigner who does not have a domicile in Japan

(We will make a photocopy of your passport.)

3) Date of departure and contact information

3) Date and estimated time of departure

4) Other matters deemed necessary by the hotel

2. If the guest wishes to pay the charges in paragraph 12 with a traveler's check, room voucher, credit card or other currency accepted by the hotel

the hotel will make a copy of the traveler's travel voucher.

In the event that the guest intends to pay the charges in accordance with paragraph 12 by means of a traveler's check, room voucher, credit card, or any other method that can be substituted for currency, the guest shall present them at the time of registration

If you wish to make payment by a traveler's check, room voucher, credit card, or other method acceptable to the hotel that can substitute for currency, you must present them at the time of registration

The time of use of the guest room

is subject to the following conditions

Hours of use of guest rooms

Article 9:

1. Guests may use the hotel's rooms from 3:00 p.m. to 11:00 a.m. the following day

The hours of use of the hotel's rooms are as follows.

1. Guests may use their rooms from 3:00 p.m. to 11:00 a.m. the following day, except on the day of arrival and the day of departure when they stay for consecutive nights.

In the case of consecutive nights, however, the room may be used for the entire day, excluding the day of arrival and the day of departure.

In the event that the hotel has agreed to a special contract with the guest, the guest may use the time specified in that special contract

In the case of a special agreement with the hotel, the hours of use will be the hours indicated in the special agreement.

2. Notwithstanding the terms and conditions of the preceding paragraph, the hotel reserves the right

to allow the use of rooms outside of the hours specified in the preceding paragraph.

2. Notwithstanding the terms and conditions of the preceding paragraph, the hotel may accept the use of rooms outside the hours specified in the preceding paragraph. In such a case, the additional charges listed in Appendix 3 will apply.

Adherence to the rules of use

Compliance with the rules of use

Article 10:

A guest shall comply with the rules of use established by the hotel and posted in the hotel and on the official website

A guest shall comply with the rules of use established by the hotel and posted in the hotel and on the official website.

The guest shall comply with the rules of use established by the hotel and posted in the hotel and on the official website.

Business hours

Article 11:

1. The hours of operation of the Hotel's facilities shall be determined by the official website, brochures provided, and notices at each location, as well as by the in-room service directory.

The hours of operation of the Hotel's facilities will be announced on the official website, in the brochures provided, at various locations, and in the in-room service directory.

2. The hours in the preceding paragraph may be subject to temporary changes due to necessity or for the Hotel's own reasons

The times in the preceding paragraph may be subject to temporary change due to unavoidable circumstances or the convenience of the hotel. In such cases, we will notify you by an appropriate method.

Payment of fees

Please contact the hotel for details.

Payment of Charges

Article 12:

1. A breakdown of the accommodation charges, etc. payable by the guest and the method of calculation thereof shall be as set forth in

Appendix 1

2. Payment of the accommodation charges, etc., as set forth in the preceding paragraph shall be made in Japanese currency or by traveler's checks, accommodation

tickets, credit cards, etc., accepted by this hotel.

2. Payment of the accommodation charges, etc. set forth in the preceding paragraph shall be made in Japanese currency or by traveler's check, accommodation charge, etc. accepted by this hotel, credit card, or other alternative method, at the time of the guest's departure or when requested by this hotel.

Payments for room charges, etc., shall be made at the front desk at the time of the guest's departure or when requested by this hotel

3. Even in the event that a guest voluntarily fails to stay at the hotel after the hotel has provided a room to the guest and made it available for use, the hotel will not be liable for any loss or damage incurred by the guest.

3. In the event that a guest voluntarily does not stay overnight after the hotel has provided and made available a guest room, the hotel will still charge the room rate, etc.

The hotel will not be held responsible for any damages caused by a guest's failure to stay.

Responsibility of the Hotel

Article 13:

1. This hotel shall not be liable to the guest for the performance or non-performance of the accommodation contract and related agreements

The hotel shall not be liable to the guest for any loss or damage arising out of the performance or non-performance of such agreements.

1. In the event that the Hotel causes damage to a guest due to the performance or non-performance of the accommodation contract and related agreements, the Hotel shall compensate the guest for such damage. However, if the damage is not attributable to the hotel

We will compensate for any damage caused to the guest by the hotel's conduct

, provided that such damage is not attributable to reasons attributable to the hotel.

2. Although the hotel has received the "Suitable" mark from the fire department, the hotel is not responsible for any damage caused by fire, etc.

In order to protect against fire, etc., we have Ryokan Liability Insurance.

In case of fire, etc., we have taken out a Ryokan liability insurance policy.

Handling of cases where the contracted guest rooms cannot be provided

Article 14:

1. In the event that this hotel is unable to provide a guest with a contracted room, it will do so only in the event of a natural disaster or other cause

and in the event that it is impossible to provide a guest with a room.

Except in the case of natural disasters or other difficulties, the Hotel shall, with the consent of the guest, arrange other accommodations

under the same conditions as far as possible.

With the consent of the guest, the hotel will try to arrange other accommodation

under the same conditions as far as possible, except in the case of natural disasters or other difficulties.

2. If, notwithstanding the provisions of the preceding paragraph, this hotel is unable to arrange other accommodations, it shall pay compensation in an amount equivalent to the penalty

2. If the Hotel is unable to arrange other accommodation notwithstanding the provisions of the preceding paragraph, the Hotel shall pay the guest a compensation fee equivalent to the amount of the penalty, which shall be applied to the amount of compensation for damages.

If, however, there is no reason attributable to the hotel for not being able to provide the room

, the compensation fee will be paid.

When there is no reason attributable to the Hotel for not being able to provide the room

, the compensation fee will not be paid.

In the event that there is no reason attributable to the Hotel for not being able to provide the room, no compensation will be paid.

Handling of Deposited Items

Article 15:

1. Any articles, cash or valuables deposited at the front desk by the guest will not be lost, damaged or otherwise lost.

1. In the event of loss, damage, etc., to articles, cash, or valuables left at the front desk by guests, the hotel will compensate for the damage, except in cases where the damage was caused by force majeure.

In the event of loss, damage, etc., to property or cash and valuables, the Hotel will compensate for the loss, damage, etc.

With regard to cash and valuables, however, this hotel will compensate for the damage unless the type and value of such valuables are specified by this hotel.

With regard to cash and valuables, however, if this hotel requires a declaration of the type and value of such items and the guest fails to do so, this hotel will compensate for the damage up to the limit of 150,000 yen.

We will compensate for damages up to a maximum of 150,000 yen.

2. Any articles, cash or valuables brought into the hotel by the guest and left in the guest's room at the hotel will be subject to the hotel's liability up to the amount of 150,000 yen.

2. If the guest's articles, cash or valuables brought into the hotel by the guest, which are not left with the hotel, are lost, damaged or otherwise damaged due to the intentional or negligent act of the hotel, the hotel will pay for the damage.

We will compensate for any loss, damage, etc. caused by the intentional or negligent acts of this hotel with regard to items not left in the guest room. However, in the event that a

guest

guest has requested in advance for the type and

With regard to items for which the type and value have not been clearly announced by the guest in advance, this hotel will compensate for such damage if the damage was caused by intentional or gross negligence on the part of this hotel.

With the exception of cases of willful misconduct or gross negligence on the part of the hotel, this hotel will compensate for damages up to the amount of 150,000 yen

With the exception of cases of willful misconduct

or gross negligence on the part of the hotel, the hotel will compensate for damages up to ¥150,000.

Custody of luggage or personal effects of guests

Article 16:

1. When a guest's baggage arrives at the hotel prior to his/her stay, the hotel shall take custody of the baggage when

the hotel understands this prior to the arrival

1. If the guest's baggage arrives at the hotel prior to his/her stay, the hotel will take responsibility for its safekeeping only if the hotel agrees, and will give it to the guest when he/she checks in.

We will give it to the guest when he/she checks in.

2. If the guest's baggage or personal belongings are left at the hotel after the guest has checked out

In the event that a guest's luggage or personal belongings are left at the hotel after the guest has checked out, the hotel will ask for instructions as soon as it is contacted by the relevant owner.

In the event that a guest's baggage or personal belongings are left at the hotel, the hotel will request

instructions from the owner of the baggage or personal belongings as soon as the hotel is contacted by the owner. However, if the owner is not contacted or instructed, or if the owner is not known, the hotel will not be held liable for any damage caused by the owner.

If the owner is not contacted or instructed, or if the owner is not known, the property shall be held for 90 days, including the date of discovery, and then disposed of or reported to the nearest police department.

Disposal of the property shall be made to the nearest police department

3. Responsibility of the hotel for the safekeeping of the guest's baggage or personal belongings in the case of the preceding two paragraphs

In the case of Paragraph 1, the responsibility of this hotel shall be in accordance with the provisions of Paragraph 1 of the preceding article, and in the case of Paragraph 2, the responsibility of this hotel shall be in accordance with the provisions of Paragraph 2 of the preceding article.

The Hotel's liability

in the case of paragraph 1 shall be in accordance with the provisions of paragraph 1 of the preceding article, and in the case of paragraph 2 of the preceding article, with the provisions of paragraph 2

Responsibility for parking

Article 17:

When a guest uses the hotel's parking lot, regardless of whether or not he/she has deposited his/her vehicle key,

the hotel shall be responsible for renting a space.

When a guest uses the hotel's parking lot, regardless of whether or not he/she deposits a vehicle key,

the hotel rents the space and is not responsible for the care of the vehicle.

Hotel is not responsible for the management of the vehicle.

However, if the Hotel intentionally or negligently causes damage in the management of the parking lot,

the Hotel will be liable for compensation.

We will be liable for compensation for any damage caused by our intentional or negligent management of the parking lot.

Responsibility of the guest

Article 18:

1. If the guest intentionally or negligently causes damage to the hotel's facilities (including furniture, fixtures, exhibits, etc.),

the guest shall be held responsible for compensation.

If this hotel suffers damage due to defacement or any other reason, the guest concerned shall pay compensation to this hotel

If this hotel suffers any damage due to defacement or any other reason, the guest concerned shall compensate this hotel for such damage.

2. In the event of a violation of the Hotel's Terms and Conditions of Use by the guest, either intentionally or through negligence, the guest shall be liable to compensate the Hotel for the cleaning and repair expenses incurred in accordance with the said Terms and Conditions of Use.

The guest shall be required to compensate for cleaning costs, repair costs, and any other damages.

Appendix 1

Calculation method of accommodation charges, etc.

Breakdown of the total amount payable by the guest

Accommodation Charges

1. basic charge (room charge)

2. service charge (1 x 10%)

3. Taxes

A) Consumption tax + 150 yen entrance tax

Tax Accumulation

A) Consumption tax

(1+2) x consumption tax rate

Surcharge

Appendix Table 2

4. Food, beverage and other charges

5. Service Charge (1 x 10%)

6. Taxes

B) Consumption tax

(4+5) x consumption tax rate

B) Consumption tax

Penalty penalty (related to Article 6.2)

Notification of contract cancellation

Date of receipt of notice of cancellation

Day

2 days before 3 days before 7 days before 14 days before 30 days before

Number of people applying for the contract

General up to 14 people 100% 100% 50% 30% 20% 20%

15~50 people 100% 100% 50% 30% 30% 20% 10%

Groups

51 or more 100% 100% 80% 50% 50% 30% 20% 10%

(Note) 1. % is the ratio of the penalty charge to the room rate

2. Sales tax will be added to the penalty percentage

3. cancellation fee will be charged from the time the room reservation is made

4. In the event of cancellation of a contract for a portion of a group of guests (15 or more), a cancellation fee will be charged

In the event of cancellation of a contract for a part of a group (15 or more persons), a cancellation charge of

10% of the number of persons staying

10% (rounded up to the nearest whole number)

No penalty will be charged for the number of guests.

アヲアオ ナルト リゾート

リゾッ太ルーム

About this room

Amenities & Facilities

リゾッ太ルーム

About this room

Amenities & Facilities

アヲアオナルトリゾート